Privacy Policy: We do not store or share any of your Financial Information.   Terms & Conditions: Assistants will only be appointed following interview, satisfactory referencing and identity and address verification.  Crisp and Clean agency fees are payable 4 weekly in advance by standing order.  Standing orders will not begin until a satisfactory assistant has been appointed.  One off spring-cleans are payable on the due date of the agreed clean. All complaints must be made in writing to Crisp and Clean, all complaints will be responded to within 14 days of receipt. All complaints will be fully investigated within 28 days of receipt. In the event that complaints cannot be resolved amicably Crisp and Clean will be happy to take the matter to an independent arbitrator whose decision will be final and binding on both parties.  Data Protection, we will not pass your details on to any third parties or use your details for marketing purposes.   Refund Policy: In the unlikely event that we are unable to supply a cleaner as arranged a full refund of any fees paid will be made.